Policies, plainly stated.

You can cancel at any time, either from your dashboard or from the billing portal that Stripe manages for us. Cancellation takes effect at the end of the billing cycle you have already paid for. Your access, your instances and your licence keep working until that date, and nothing is charged after it.

A plan that starts with a free trial is not charged until the trial ends. Cancel before the last day of the trial and you are not charged at all.

Nothing in this policy removes a right the law gives you, and this section sits above everything after it rather than beside it. If you are a consumer in the EU, EEA or UK you have fourteen days to withdraw from a distance contract for digital services, without giving a reason. At checkout we ask you to tick a box — empty until you tick it, and never ticked for you — asking us to begin supplying the service immediately and acknowledging that this ends the fourteen-day right once supply has begun. Where you ticked it, that right has ended and the rest of this policy governs any refund. Where we hold no record of you ticking it, the fourteen-day right stands in full and overrides everything below: tell us within fourteen days and we will refund what you paid, less a proportionate amount for the part already supplied. We keep a dated record of every acknowledgement, so if you are unsure which of the two applies to you, ask and we will tell you what we hold.

Access to the software and to member content is granted immediately, so sales are generally final and we do not refund the unused part of a cycle you have already started. A request outside that is assessed case by case, at management's sole discretion, weighing how much of the service and software has been used in the period and how close the request is to the end of the cycle. Ask through the support desk and tell us what went wrong — a clear account of a genuine problem is what most often results in a refund.

If a tool does not do what its product page says it does, and we cannot put it right after a genuine support attempt, tell us within fourteen days of the purchase and we will refund it.

Where a plan includes custom tool requests, the deposit becomes non-refundable once development work on your build has started. If we cannot deliver a working build that matches the specification we agreed, the deposit is refunded in full.

Where a promotion asks for a deposit in exchange for waitlist priority or early-bird access, the terms published with that promotion govern it — including whether the deposit is refundable and what it is credited against. Those terms are shown before you pay.

Anything bought through the MQL5 Marketplace is refunded by MQL5 under MQL5's own policy. We cannot refund a purchase we did not take payment for.

Raising a chargeback instead of asking us first suspends the account while the dispute runs. Talk to us — a genuine problem is far quicker to solve directly.

Open a ticket at the support desk from the account that made the purchase, and include what you bought, when, and what went wrong. We answer refund requests in writing. To withdraw within the fourteen days described above, or to put any request formally, write to legal@tradinsolutions.com or to TradinSolutions, Tonkensstraat 55, 9723 ZV Groningen, Netherlands.

TradinSolutions is the trading name of a sole trader — an eenmanszaak under Dutch law, which means an individual rather than an incorporated company — registered with the Netherlands Chamber of Commerce (Kamer van Koophandel) under KvK number 42152786, at Tonkensstraat 55, 9723 ZV Groningen, Netherlands. For anything ordinary, write to contact@tradinsolutions.com or open a ticket at the support desk in your dashboard. For a formal notice, a legal question or anything you want on the record, write to legal@tradinsolutions.com, or by post to TradinSolutions, Tonkensstraat 55, 9723 ZV Groningen, Netherlands.