Get unstuck fast.

Start with the help centre, which covers connecting an account, setting up the copier and the signal copier, licensing, billing and the specific case of a broker connection that will not sync. If that does not resolve it, open a ticket from the support page and we will pull your instance state, licence status and error log before replying, so you do not have to describe what you are looking at. Name the instance and the trade — the Cockpit shows a reason on every held or skipped copy, and that reason is usually the whole answer.

Yes, and you should. Every platform TradinSolutions supports offers a demo account, and linking one exercises the whole path at no risk — authorisation, symbol mapping, sizing, the first copied trade and the skip log. Run it across different sessions rather than a single quiet morning, because volatile hours are where configuration mistakes actually show up. Move to funded accounts once you have seen the sizing you expect.

Bespoke builds sit on the Hedge tier, and they are scoped as work rather than sold as a feature. The usual requests are a rule the standard risk settings cannot express, an integration with a platform we do not yet support, or reporting shaped to a specific firm's requirements. The first step is a conversation about whether the thing you want is genuinely not achievable with what already exists, because often it is.

Open positions stay open at your broker with their own stops and targets attached — the relay does not hold your risk, and nothing is closed because we are unavailable. What stops is new copying, and each missed Provider trade is recorded as a skip with its reason rather than replayed later at a price that has moved. This is exactly why a protective stop on each Follower matters, and why the copier is built to place one rather than to rely on us being reachable.